Skip to content

Ghost Personalized Modernization Streamlined Engagement Revolutionized Rewards
Points Based Incentive Program

Learn More
Consumer Durables

Consumer Durables

Leading HVAC and refrigeration distributor

Business Outcomes

  • Increase sales

Products Used

The Challenge

A leading HVAC and refrigeration distributor sought to drive higher engagement and revenue among its contractor customer base through a structured incentive program. By implementing a personalized points system, the initiative motivated participants to reach and exceed their revenue targets. Enrolled customers surpassed their goals, driving $6.6 million in incremental revenue and delivering a 614% ROI.

Frequent engagement with the platform directly correlated with higher performance, reinforcing the program’s success. 360insights provided a seamless solution, enabling real-time tracking, goal segmentation, and incentive management to maximize results.

GET ACCESS TO THE CASE STUDY NOW

Speech Mark Icon
“The collaboration and creative insights helped us build a highly successful Rewards Program. This work will drive customer loyalty and success in our company for years to come.”
Program Stakeholder