Improve Experience

EFFECTIVE PROCESSES

Empower Seamless Operations

Ensure operational excellence becomes the norm. Automate processes to eliminate the bottlenecks and errors of manual systems, allowing your business to function more smoothly and efficiently, ultimately leading to enhanced productivity and partner satisfaction.

DRIVING CONNECTIONS

Strengthen Partnerships with Transparency

Prioritize open communication and transparency, to build trust with partners and customers. By ensuring smooth and reliable interactions, you fortify relationships that support mutual growth and success.

STRONG UX

Cultivate Innovation for Success

A superior experience for partners and customers alike is a critical element of sustained success. When collaboration and innovation is encouraged, it will help build a business environment that enriches positive, long-lasting relationships.

Simplify Processes

Make it easy for customers to find and buy what they need by streamlining steps.

Enhance Usability

Ensure your website or app is user-friendly and easy to navigate.

Offer Quick Support

Ensure fast and helpful customer service to resolve issues promptly.

Provide Clear Information

Offer detailed and understandable product details and policies.

Respond to Feedback

Listen to customer feedback and make improvements based on their suggestions.

Personalize the Experience

Use customer data to tailor the shopping experience to individual preferences.

Case Study

Consumer Durables: Improving long-term loyalty through a cohesive user experience

A national lighting manufacturer wanted to switch up their channel incentive strategy in order to increase brand awareness and improve long-lasting relationships with distributors and contractors.

By creating a cohesive user experience - including the integration of training and gamification within this points-based rewards program and optimizing the engagement and comms strategy - this led to significant improvements in brand loyalty and increased revenue.

Learn how the program automations also improved the internal stakeholders reporting capabilities. .

View Case Study See All Resources

Our Customers Say It Best:

“There was an evident ‘high’ on the sales floors during the SPIF activities while promoting the program and incentive trip. It definitely gave us something to talk about and helped to enforce positive messaging around the brand and as a partner”

Global IT vendor client

“Since using the Channel Success Platform™, we have concluded that the business coming from loyal customers is far greater than the monetary cost associated with rebates and redemptions.”

Mark Goldring

Commercial Manager, Apollo Vredestein

“360insights has facilitated our program, offering business solutions, marketing plans and engagement opportunities which have enabled the partner relationship to grow and become well-established. It has enabled us to deliver over and above on all key KPIs.”

Senior Trade & Consumer Marketing Analyst

Multinational Tyre Manufacturer

“I feel like I'm a cheerleader for 360insights, all of the team that I work with feel like family. We have launched multiple programs with 360 because they know our business so well and never fail to meet our needs. There is a mutual trust, and we understand what they can do for us, and we just work so well together.”

Stephanie Bohr

Manager, Channel Marketing, Old World Industries

“We use 360insights for our SPIFF program because the website and services are very end-user friendly. Their support/customer service is also exceptional. 360insights runs their operations very smoothly and the support team is very impressive – they’re extremely reliable and consistently provide prompt turnaround timeframes on all issues.”

Rebeca Perez

Sales Support Analyst, Danby Appliances