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The Easiest Loyalty Programs: Honesty and Integrity
April 24, 2013

The Easiest Loyalty Programs: Honesty and Integrity

Guest Post By: Jack Daly. A couple years ago I took my bike into my bike shop, which is a bike shop in southern California by the name of Edge.  And I said to the owner of the shop, Hank, an awful lot of my friends are telling me that I ought to get racing wheels. […]

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Are You Delivering On Your Client Happiness Promise?
March 12, 2013

Are You Delivering On Your Client Happiness Promise?

By: Jason King This Fast Company article recently came up in my Twitter feed and it was certainly great and entertaining, as ever, to read about extreme examples of customer service. As a marketing person, when I read this type of content I always want to understand if these are publicity/PR tactics delivered in a particularly […]

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December 22, 2011

2011 Success Book List

It is often said that all Great Leaders are great Readers! That being said, I have gained an incredible amount of wisdom, education, mentoring and inspiration from being a veracious reader. My goal is to read 20 books per year so that I stay informed and have the ability to add value to my friends […]

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