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Customer Experience

The Life Or Death Of Client Engagement In The First 100 Days
June 06, 2014

The Life Or Death Of Client Engagement In The First 100 Days

“How do we stand out against the competition?”   Unless you have invented a product or service the world has never seen before, most businesses have asked this question. In fact, even if you have created something brand new, it is still as challenging as ever for businesses to reach all of the right people they […]

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3 Foundations Of An Effective Incentive Program
May 30, 2014

3 Foundations Of An Effective Incentive Program

As my colleague John Bodolai shared on this blog last week, being around for five years has helped 360 accumulate a wealth of historical sales incentive program data. As you can deduce – the greater the sample size, the higher quality the inferences we may draw from it. John’s post shared some client success metrics, […]

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4 Customer Experience Lessons From The Disney Company
May 05, 2014

4 Customer Experience Lessons From The Disney Company

By: Isabelle Foley Earlier this year, I had the opportunity to bring my family on a dream vacation the Magic Kingdom in Florida. I must admit: I was just as stoked to go as the kids were, having never visited the famed theme park. Finally: my love of Disney songs and Star Wars was now […]

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The Role Of A Rewards Program In A Great Customer Experience
March 28, 2014

The Role Of A Rewards Program In A Great Customer Experience

By: Jeff Bennett 360’s founder and CEO, Jason Atkins is featured this weekend as an industry expert for a loyalty & rewards supplement for USA Today and Mediaplanet. You can check out his article The Changing Face of Customer Loyalty here. One of the questions in particular stood out to me. In fact, it is a […]

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Six Reasons e-book

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